Delivery & Returns
1. Delivery Policy
a. Delivery Coverage
We provide delivery across the UK mainland. Additional charges may apply for remote areas, including the Scottish Highlands, nearby UK islands, and other outlying regions. If you are unsure whether your location qualifies for standard delivery rates, please contact our office. We will be happy to provide a personalised quote.
b. Delivery Times
Rocket Pocket – Standard delivery is 1–2 working days for orders placed before 11am, Monday to Thursday, subject to order confirmation.
Ultra Flush Doors – Standard delivery is 2–3 working days for orders placed before 11am, Monday to Thursday, subject to order confirmation.
Custom or made-to-order items may require additional lead time, which will be confirmed at the point of purchase.
c. Delivery Charges
Rocket Pocket – Delivery to mainland UK is free of charge.
Ultra Flush Doors – Delivery fees are based on the size, weight, and destination of your order. The final delivery cost will be shown at checkout.
d. Failed Deliveries
If a delivery cannot be completed due to an incorrect address or an inability to receive the order, additional charges may be incurred for redelivery.
2. Returns Policy
a. Eligibility for Returns
Most products may be returned within 14 days of delivery, provided that:
The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase (e.g., invoice or receipt) is included.
For our flush door range, any issues or discrepancies must be reported within 48 hours of delivery. Claims submitted after this window cannot be accepted.
b. Non-Returnable Items
The following items cannot be returned:
Custom or bespoke items (e.g., made-to-order door frames).
Products that have been installed or altered.
Clearance or sale items.
c. Return Process
To arrange a return:
Contact us at info@spacesavindoors.co.uk or 0113 245 8157 with your order details and reason for return.
We will provide return instructions and the appropriate return address.
Send the item back to us using a trackable shipping method.
d. Return Shipping Costs
A £45 return fee applies to long items, including pocket door frames and jambs.
Return fees for smaller items or pallet returns will be calculated based on your postcode.
If arranging your own return, we strongly recommend using a tracked service.
Items purchased through a distributor must be returned directly to that distributor, following their policies.
3. Refund Policy
a. Refund Process
b. Partial Refunds
A partial refund may be issued if:
The returned item shows signs of use or damage not caused by us.
Components, accessories, or manuals are missing.
c. Faulty or Damaged Items
If you receive a damaged or faulty product:
Contact us within 48 hours of delivery.
Include clear photographs of the damage or fault.
We will arrange a repair, replacement, or refund depending on the situation.
Please note again: issues with our flush door range must be reported within 48 hours of delivery.
4. Cancellations
a. Order Cancellations
You may cancel your order before it has been dispatched by contacting us directly.
If your order has already been dispatched, you will need to follow the standard returns process.
b. Custom Orders
Custom or bespoke products cannot be cancelled once production has begun.
5. Contact Us
If you have any questions about our Delivery and Returns Policy or require assistance, please reach out:
Rocket Door Frames
Email: info@spacesavingdoors.co.uk
Phone: 0113 245 8157
Address: Unit C5, Copley Hill Trading Estate, Whitehall Road, Leeds, LS12 1HE
By placing an order with Spacesavingdoors.co.uk, you agree to the terms outlined in this Delivery and Returns Policy. We appreciate your cooperation and are committed to ensuring an excellent customer experience.